Canceling a pass

Things happen, we understand. Our cancellation policy gives you the flexibility to do what you have to do if your plans change. 

You can get a full refund on your pass until July 17, 2024 at 11:59 pm CEST. After July 17, 2024, we will only provide a refund if you request a refund within 24 hours of purchase before September 18, 2024. No refunds will be issued after September 18, 2024.

Please note: if the in-person event gets cancelled for any reason, you will receive a 100% refund of your in-person passes.

You also have the option of transferring your pass, which you can do yourself for free at any point until twenty-four hours prior to the event.

How to cancel
If you need to cancel your pass, get in touch with us by replying to your registration confirmation email or emailing us at